uquiz Casino & Sportsbook FAQ
Users on uquiz ask questions across several key areas: how to start an account, how to deposit and withdraw via payment methods like DANA and e-wallet, how to navigate our game range, and how to keep their account secure. This page addresses the most common inquiries so you can find answers quickly without contacting support.
This FAQ covers registration, payment processing, game categories, account protection, and support contact paths. We answer each question in plain language with concrete steps and timeframes. If your question is not listed here, or if you need further help, reach out to our support team via in-app chat or email.
For detailed information about your rights, data handling, and legal obligations, refer to our Terms of UsePrivacy Policyand Legal NoticeThose pages cover account eligibility, jurisdiction restrictions, bonus terms, and dispute resolution in full detail.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment
- Games and marketsfootball betting, live-dealer tables, slots, esports markets
- Security and account caredata protection, support contact, jurisdiction notice
Select a question below to see the answer. If you do not see your question listed, contact our support team.
Account and registration
When you register on uquiz, we collect your username, email address, phone number, and a password. After registration, we ask for your full name, date of birth, identity number (KTP or passport), and residential address. We use this information for KYC (Know Your Customer) verification, a legal requirement for all players. This verification protects both you and our platform from fraud. Your data is encrypted and stored securely on our servers. We do not share your personal information with third parties except as required for payment processing (e.g., sharing with DANA, e-wallet, mobile banking, or local payment for deposit confirmation). Once verified, your account can access all our game categories, including Liga 1 markets, live-dealer tables, and slots.
If you forget your password, tap "Forgot password?" on the login screen. Enter your email address and we will send you a password reset link. Click the link in your email, create a new password (at least 8 characters, with uppercase, lowercase, numbers, and symbols), and confirm it. Your new password takes effect immediately. If you do not receive the reset email within a few minutes, check your spam folder or contact our support team. We can also verify your identity and reset your password via in-app chat or email if needed. For security, we recommend changing your password regularly and never sharing it with anyone, including support staff.
If you forget your password, tap "Forgot password?" on the login screen. Enter your email address and we will send you a password reset link. Click the link in your email, create a new password (at least 8 characters, with uppercase, lowercase, numbers, and symbols), and confirm it. Your new password takes effect immediately. If you do not receive the reset email within a few minutes, check your spam folder or contact our support team. We can also verify your identity and reset your password via in-app chat or email if needed. For security, we recommend changing your password regularly and never sharing it with anyone, including support staff.
Payments and transactions
Withdrawal requests on uquiz are reviewed within one business day. Once approved, funds are transferred to your bank account or e-wallet (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) within one to two business days, depending on the payment processor. During peak periods (e.g., around Idul Fitri or Idul Adha), processing may take longer due to bank holidays or high request volume. We verify your identity and account status before processing any withdrawal. If your request is flagged for further review (e.g., large amount, unusual pattern), we may contact you via email or in-app chat for additional documentation. You can track your withdrawal status in the Transactions section of your account.
We do not charge uquiz platform fees on deposits or withdrawals. However, your bank or payment processor (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) may apply their own fees or exchange charges. Check with your bank or e-wallet provider before depositing to understand any costs. Withdrawal fees are also determined by your payment method—we pass the balance to your chosen method without additional markup. Some e-wallets offer fee-free transfers at certain times or thresholds; we recommend checking their terms. All transaction details (including any third-party fees) are shown in your account before you confirm a deposit or withdrawal.
Games and markets
uquiz offers four main game categories. Our sportsbook covers football (Liga 1, Piala AFF, Piala Indonesia, Champions League, Premier League), badminton, MotoGP, and esports (Mobile Legends, Free Fire, PUBG Mobile). Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with real dealers and multi-camera streams. Our slots library includes Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways—all with certified random number generators. Each game category is available on mobile (Android app or iOS browser) and desktop. New markets and games are added regularly, especially during major tournament seasons. You can view upcoming matches and odds in the Sports section of your uquiz account.
Our loyalty tier programme rewards active players on uquiz based on total activity over time. As you deposit and play, you earn points. Points accumulate toward tier levels, each offering benefits such as cashback rates, withdrawal limits, and priority support. Tier levels reset annually, so you start fresh each year. You can view your current tier and progress in the Loyalty section of your account. Benefits vary by tier and are applied automatically when you reach a new level. We announce tier promotions and bonuses via email and in-app notifications. The loyalty programme is open to all verified players on uquiz, regardless of location, subject to local law. Tier status is not transferable between accounts.
Security and account care
We protect your personal information using industry-standard encryption (TLS 1.2+) for all data in transit. Your password is hashed and salted; we never store it in plain text. Our servers use firewalls, intrusion detection, and regular security audits. Access to your data is limited to authorized staff only. We retain your account profile as long as your account is active and transaction records for five years as required by law. We do not sell your data to third parties. Your payment information is processed securely via PCI DSS-compliant providers. If we detect a data breach, we notify you by email within 72 hours. For more details, see our Privacy Policy.
You can reach our support team via three methods. In-app chat: open uquiz, tap Support, and start a conversation with our team in real time. Email: send your question to [email protected]. Phone: we do not offer phone support at this time, but you can submit a request via in-app chat or email and we will call you back if needed. Our support team is available during business hours and responds in English and local languages. Response time is typically within 24 hours for email and same-day for in-app chat. For urgent security issues (account compromise, unauthorized activity), mark your message as urgent in in-app chat and we will prioritize your case.