uquiz Terms of Use

When you create an account on uquiz, you agree to our terms governing account use, deposits, withdrawals, disputes, and liability. These terms apply to all users accessing our platform from supported jurisdictions where our services are legally permitted.

We've structured these terms to be transparent about what we expect from you and what you can expect from us. Our focus is on fair account management, secure payment processing, and clear dispute resolution. This page explains the core principles we enforce across our sportsbook, live-dealer games, slots, and esports markets.

Read this page before opening an account on uquiz. If you have questions about any term, contact our support team via in-app chat or email.

Account Eligibility & Registration on uquiz

To open an account on uquiz, you must be of legal age in your jurisdiction and access our platform only from jurisdictions where online gaming is permitted by local law. You are responsible for verifying that your access to and use of uquiz comply with applicable law in your location.

When you register, you provide accurate personal information (full name, identity number, phone number, address). We conduct KYC (Know Your Customer) verification to confirm your identity and prevent fraud. If your information is false, incomplete, or misleading, we may suspend or terminate your account. You agree not to create multiple accounts or use another person's identity to circumvent our security measures.

Account access and security

You are responsible for keeping your password confidential. We do not store your password in plain text; it's encrypted on our servers. If you suspect unauthorized access to your account, contact us immediately. We can freeze your account, review your transaction history, and help you regain control. We are not liable for losses resulting from your failure to keep your password secure, except where we are directly negligent.

Deposits & Withdrawals on uquiz

We accept deposits via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed instantly and credited to your uquiz balance. We do not charge deposit fees—the full amount you send is credited to your account.

Our withdrawal policy

You may withdraw your balance at any time, subject to verification checks and account review. We process withdrawals to your registered payment method or bank account within standard business hours. Withdrawal verification ensures your account is legitimate and your request matches your account history. Once approved, funds are sent to your payment provider; delivery times depend on your bank or payment app (typically same day or next business day).

We do not charge withdrawal fees. However, if you have active bets pending settlement (on live tables, for example), those bets must resolve before your withdrawal is processed. We notify you if any delay occurs and explain the reason.

Deposit and withdrawal limits

We set minimum and maximum deposit and withdrawal limits on our platform. These limits vary by payment method and may be adjusted at our discretion. Your bank or payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking) may also impose daily or monthly limits; if you hit those limits, contact your payment provider directly.

1. Deposit via your preferred payment method

   Select local payment, online payment, e-wallet, mobile banking, local payment, online payment, or bank transfer and enter your amount.

2. Confirm payment authorization

   Authorize the transaction in your payment app or banking interface.

3. Funds credit instantly to your uquiz balance

   Your balance updates immediately and syncs across all uquiz games.

4. Request a withdrawal anytime

   Navigate to Withdraw, select your payment method, and submit. We process within business hours.

Bonus & Promotional Terms on uquiz

We may offer promotional bonuses, welcome offers, reload bonuses, cashback, or loyalty rewards. These promotions are subject to specific terms: wagering requirements, time limits, maximum-cashout caps, and eligible game restrictions. Before claiming any bonus, read the promotion details carefully—they are binding on your account.

Wagering requirement

A condition stating how many times you must play through a bonus before you can withdraw it. For example, a bonus with a 5x wagering requirement must be played through 5 times its value.

Time limit

The window in which you must claim or use a bonus. Unclaimed bonuses expire and are forfeited. Used bonuses must meet wagering requirements within the stated timeframe or they are cancelled.

Maximum cashout

The largest amount you can withdraw from bonus winnings. Any excess is forfeited. This limit applies separately from your deposit and balance limits.

Game restrictions

Some bonuses apply only to certain games (slots, sportsbook, live tables). Bonuses cannot be used on restricted games and may be cancelled if violated.

We reserve the right to cancel or modify promotions at any time. If a promotion is cancelled, any unclaimed bonuses are forfeited. We may also cancel or claw back bonuses if we detect suspicious activity, collusion, or abuse of our promotions. Bonus abuse includes placing mathematically guaranteed bets across multiple uquiz accounts or exploiting system errors to generate fraudulent wins.

Game Terms & Responsible Use on uquiz

Our sportsbook, live-dealer tables, slots, and esports markets operate under fixed rules displayed in each game. Odds in our sportsbook (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton) are set and locked when you place a bet. Live-dealer outcomes are determined by real dealer actions broadcast on camera. Slot outcomes are generated by certified random number generators (RNG) and are fair and independent.

You agree to use uquiz for entertainment within your personal means. We do not encourage excessive play or spending beyond your budget. If you feel your gaming is becoming problematic, contact our support team for account restrictions or to review your play history.

Dispute Resolution & Our Commitment on uquiz

If you dispute a transaction, a game outcome, or our service, contact our support team immediately with details. We investigate and respond within 5–7 business days. If we find an error (a missed payout, a system glitch, a processing failure), we correct it and credit your account. If we uphold our position, we explain our reasoning in writing.

Disputes regarding game outcomes are reviewed only if you can demonstrate a technical fault or clear evidence of operator error. Normal game results (a lost bet, a slot spin that didn't match your expectation) are final and not reversible. Live-dealer outcomes are determined by dealer actions and the cards or wheel in use; we do not reverse these outcomes unless there was a broadcast error or dealer misconduct, which is extremely rare.

Our Liability on uquiz

To the fullest extent permitted by law, uquiz is not liable for indirect, incidental, or consequential damages (loss of profits, lost opportunity, emotional distress) arising from your use of our platform. Our liability is limited to the amount you have deposited in your account at the time of the claim.

We are not liable for:

• Service interruptions due to maintenance, network outages, or force majeure events.
• Data loss, if you fail to back up your account information or recovery codes.
• Errors or delays caused by your payment provider or bank (not uquiz).
• Your failure to comply with local laws or our terms.

Jurisdiction & Compliance Notice

Our services are available only in jurisdictions where online gaming is permitted by applicable law. You acknowledge and agree that you are accessing uquiz from a supported jurisdiction and that your use complies with local law. We do not offer our services in jurisdictions where online gaming is prohibited.

If you are accessing uquiz from Jakarta, Surabaya, Bandung, Medan, or other regions within Indonesia where our services are permitted, you may continue your account and gaming activities. If you move to or access uquiz from a jurisdiction where we cannot legally operate, we reserve the right to suspend or terminate your account without notice.

Account Termination on uquiz

We may terminate your uquiz account if you violate these terms, engage in fraud, or breach our policies. Termination may be immediate and without prior notice if we detect serious violations (identity fraud, money laundering, bonus abuse, collusion with other accounts).

Upon termination, your balance is refunded to your registered payment method, minus any pending disputes or chargebacks. We retain your account data and transaction history for regulatory compliance and record-keeping (minimum 5 years, as required by Indonesian financial law).

Amendments to Our uquiz Terms

We may amend these terms at any time. We notify you of material changes via email or an in-app notification. Your continued use of uquiz after an amendment means you accept the new terms. If you disagree with a change, you may close your account and request a full refund of your balance before the amendment takes effect.

Contact & Support

Our support team is available via in-app chat, email, or phone (during business hours). We respond in English and local languages. For account issues, payment problems, or disputes, provide your account email and relevant transaction details. We aim to resolve most issues within 24–48 hours during business days.

These terms are governed by the laws applicable to online gaming in supported jurisdictions where our services operate. Any legal action arising from these terms or your use of uquiz is subject to the jurisdiction where our operations are based and where the relevant gaming authority has oversight.

Our Commitment to Fair Play on uquiz

At uquiz, we operate with transparency and fairness as core principles. Every game outcome is determined by certified systems, every deposit and withdrawal is logged and auditable, and every dispute receives fair consideration. We hold ourselves accountable to the standards outlined in these terms and to the trust you place in our platform.

When you join uquiz, you're entering a platform built on data integrity, account security, and clear communication. We handle your personal information with care, process your payments swiftly, and resolve disputes honestly. If at any point you feel our platform has failed to meet these commitments, we urge you to contact our support team immediately.

These terms are the foundation of our relationship with you. By accepting them, you help us maintain a fair and secure gaming environment for all users across Indonesia and supported jurisdictions.